Terms & Conditions

Due to the nature of our business our Term and Conditions are quite comprehensive, but are industry standard.



Hire Period
Our standard hire period is 3 days, allowing for the delivery of items the day prior to the event and collection of items the day after. If you require the items for a longer period just let us know when booking so that we can adjust the charge accordingly. 


Delivery and Collection
We will deliver your items to your venue at a charge of 40p per mile each way for both delivery and collection journeys, and a minimum delivery charge of £20.00 each way will always apply. Our delivery and collection service is based on ground floor venues only, and that the goods are re-packed after use using the original packaging materials and boxes supplied and ready for collection. Should you require items to be delivered up stairs or re-packed after the event please discuss this with us so that we can make an additional charge.
Packing and Cleaning
Our items are NOT dishwasher safe, neither are they safe to heat up and in many cases are highly fragile and extremely vulnerable to hot water. We therefore offer a washing up service at an additional charge of 10% of the total hire cost. If you require this service we ask that you scrap all the foods from the plates, empty bowls, and all liquids from cups, teapots, etc and re-pack the items in the original boxes with the original packing materials supplied. We will then wash the items on return. Should any of the items be packed with food or liquid waste attached will reserve the right to make a surcharge.
If you prefer you may wash the items yourself, but then any chips/breakages will be charged at the rates below. After washing please repack securely using all the original packaging and boxes ready for collection.


Prices/Payment
The prices on our website do not include delivery/collection/styling charges. These costs will be calculated when you make an enquiry and will depend on what services are required, the order size and the journey for delivery.
A 50% deposit of the total order is required upon booking to secure the order. The Balance is then due 30 days prior to the event along with a breakage deposit of £200.
If the hire date is within 21 days of booking then full payment is due at the time of placing your order. Payment is accepted by paypal, cheque, bankers draft, bank transfer or cash.


Styling Service
We have a wealth of styling experience after styling many weddings and events professionally and are more than happy to style your event by setting up the vintage crockery and/or props as required. Our Charge for this service is £50 per event.


Deposits & Breakages
A deposit of 50% of the total order price is required upon placing your hire order to secure the booking.
A refundable breakage deposit of £200 is required upon Balance payment. This will be refunded after goods have been collected by us and checked for damages. We will endeavour to complete this process within 72 hours of collecting goods. Sometimes accidents happen and we ask you notify us of any damages you are aware of when we collect the items. Chipping of any china will be classed as a breakage as it can no longer be used.
Breakages/damages will be charged accordingly per item:
Tea cups, saucers, tea plates – £5.00
Sugar bowls, milk jugs, – £8.00
Tea pots, large jugs, large vases, large glass lanterns – £25.00
Cake stands, glass or china – £30.00


Fabric items that have been irreparably damaged by staining, tears etc will be charged as follows:
Bunting per metre, napkins – £5.00
Cushions – £15.00
Tablecloths, deckchairs – £50.00


Rental does not include, at this time, our 1960s vintage caravan hire.


As well as including breakages, this deposit covers any goods being held longer than the agreed hire period which will be charged at 1½ times the normal hire price per day until the missing goods are safely returned, and received by us. For example something goes missing and is not returned we will charge you for the hire charge and 1½ that price per day until returned.


Refund, Order Changes and/or Cancellations
If you need to make any additions to your order quantity we will need 5 days notice, although we cannot guarantee that these requirements can be fulfilled at short notice.
If you need to cancel your order the following charges will apply:
Notice of cancellation is 1 month + – no charge
Notice of cancellation is between 14 days and a month – 50% of hire charge is still required to be paid.
Notice of cancellation is less than 14 days prior to delivery – 100% of the hire charge is still required to be paid.
Cancellation MUST be in writing giving 1 months notice.


Condition of Goods
We try to ensure that goods are of an excellent condition for their age. There will be no visible chips, cracks or other obvious damage, however slight fading or staining may exist and are to be expected considering the age of these vintage pieces.
We expect all goods to be returned in the same condition as they were hired in, however


We understand that breakages do occur. Consequences of breakages are outlined above.


Responsibility
You are responsible for the safe keeping and protection of hired goods from the time they are delivered to the time they are collected by us. During this time, all goods will remain the property of The Vintage Party Company.
The Vintage Party Company can accept no responsibility for any injury or damage caused by or caused while using our hired goods, however the injury happens.


By placing an order with The Vintage Party Company you are accepting and agreeing to the terms and conditions outlined above.


If you would like a booking form which includes copies of these Terms & Conditions, please email us.